Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
How can we assist you today?
We’re here to answer your questions and provide support. Reach out to us anytime!
What Our Customers Say About Us
★★★★★
Average Rating: 4.9 out of 5 from 150 reviews
Unmatched Clarity and Taste
The ice from Nanuice is a must-have for any serious mixologist. It not only looks great but also enhances the overall drinking experience. I won’t use anything else!
★★★★★
Emily Davis
Perfect for Home Entertaining
Nanuice ice has transformed my home bar. The quality is top-notch, and my friends always compliment the ice. It’s a small detail that makes a big difference.
★★★★★
John Doe
Exceptional Quality and Service
Nanuice ice is simply the best! It elevates my cocktails to a whole new level. The clarity and quality are unmatched, making every drink a visual delight.
★★★★★
Jane Smith
A Game Changer for Events
Using Nanuice ice for my event was a fantastic decision. Guests were impressed by the clear ice, and it melted slowly, keeping drinks cold without dilution. Highly recommend!
★★★★★
Michael Johnson